# Welcome

Welcome to Opally – your AI-powered receptionist for hospitality.

Opally helps your hotel team respond to guests faster and more consistently across email, chat, and phone. Our AI learns your hotel's voice and uses your knowledge base to draft accurate, personalized responses.

## What Opally Does

| Channel      | How It Helps                                                       |
| ------------ | ------------------------------------------------------------------ |
| **Email**    | Drafts replies to guest emails in your inbox – you review and send |
| **Chats**    | Answers guest questions 24/7 with live availability info           |
| **Voice**    | Handles phone calls in multiple languages, captures leads          |
| **Bookings** | Can make, modify, or cancel reservations (with your PMS)           |

## Getting Started

New to Opally? Start here:

1. [Quick Start Guide](https://opally.gitbook.io/opally-docs/getting-started/quick-start) – Get up and running in 10 minutes
2. [Connect Your Email](https://opally.gitbook.io/opally-docs/setup-and-onboarding/email-integration) – Link Gmail or Outlook
3. [Set Your AI's Personality](https://opally.gitbook.io/opally-docs/setup-and-onboarding/personalization) – Make responses sound like you

## Features

* [Email Assistant](https://opally.gitbook.io/opally-docs/features/overview) – AI-drafted email replies
* [Chats](https://opally.gitbook.io/opally-docs/features/overview-1) – 24/7 instant answers for guests
* [Website Search](https://opally.gitbook.io/opally-docs/features/overview-2) – AI-powered on-site search and answers
* [Voice Assistant](https://opally.gitbook.io/opally-docs/features/overview-3) – AI phone handling
* [Learning](https://opally.gitbook.io/opally-docs/features/overview-6) – AI learns from your sent emails
* [Personalization](https://opally.gitbook.io/opally-docs/features/overview-7) – Control voice, style, and response behavior
* [Agent Actions](https://opally.gitbook.io/opally-docs/features/overview-4) – Review and control autonomous actions
* [AI Visibility](https://opally.gitbook.io/opally-docs/features/overview-5) – Monitor how AI assistants mention your hotel

## Integrations

* [Email: Gmail & Outlook](https://opally.gitbook.io/opally-docs/integrations/overview)
* [Property Management Systems](https://opally.gitbook.io/opally-docs/integrations/overview-1) – Mews, Apaleo, Opera, and more
* [Messaging: WhatsApp, Messenger, Instagram](https://opally.gitbook.io/opally-docs/integrations/overview-3)
* [Analytics: Google Tag Manager](https://opally.gitbook.io/opally-docs/integrations/google-tag-manager)

## Developers

Looking to integrate with Opally programmatically? The [Opally API](https://opally.gitbook.io/opally-docs/developers/api-reference) gives you access to your email, chat, voice, lead, and agent action data. Build custom dashboards, sync to your CRM, or connect analytics platforms.

→ [View the full API documentation](https://opally.gitbook.io/opally-api-docs)

## Need Help?

* **Email**: <info@opally.com>
* **In-app**: Click the help icon in the bottom-right corner

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*Built for hospitality teams who want to spend less time typing and more time with guests.*