> For the complete documentation index, see [llms.txt](https://opally.gitbook.io/opally-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://opally.gitbook.io/opally-docs/readme.md).

# Welcome

Welcome to Opally, the AI guest communication platform for hospitality teams.

Opally helps teams respond faster and more consistently across email, webchat, social messaging, SMS, reviews, and calls. It uses your knowledge base, personality settings, integrations, and previous team decisions to answer guests, draft replies, surface knowledge gaps, and show what is happening across one property or an entire portfolio.

## What Opally Does

The sidebar groups the product into **Channels**, **Setup**, and **Admin**, with **Dashboard** and **Portfolio** on their own at the top. [Navigating Opally](/opally-docs/getting-started/navigation.md) is the full map.

| Area                       | How it helps                                                                                                                                                                       |
| -------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Emails**                 | Drafts replies in Gmail or Outlook, with a review queue, themes, and analytics, plus templates, filters, follow-ups, and optional support-gated Email Autopilot under Set up email |
| **Chats**                  | Handles website chat, WhatsApp, Messenger, Instagram, and SMS conversations in one inbox, alongside on-site search                                                                 |
| **Forms**                  | Turns enquiry forms into structured leads, with per-form follow-ups                                                                                                                |
| **Reviews**                | Connects review sources, drafts AI responses, applies company response guidance and templates, and tracks review analytics                                                         |
| **Calls**                  | Answers phone calls, captures leads, logs transcripts, and can hand calls over to the right team                                                                                   |
| **Portfolio**              | Gives eligible multi-property admins cross-property reporting, sentiment, forms, and knowledge management                                                                          |
| **Knowledge & Learning**   | Keeps facts current with manual content, URLs, PDFs, attachments, watched pages, knowledge gaps, answer requests, and learning suggestions                                         |
| **Actions & Integrations** | Connects PMS, booking engines, restaurant booking, CRM, analytics, messaging, review, and operations systems                                                                       |

## Getting Started

New to Opally? Start here:

1. [Quick Start Guide](/opally-docs/getting-started/quick-start.md)
2. [Navigating Opally](/opally-docs/getting-started/navigation.md)
3. [Connect Your Email](/opally-docs/setup-and-onboarding/email-integration.md)
4. [Set Your Personality](/opally-docs/setup-and-onboarding/personalization.md)
5. [Add Knowledge](/opally-docs/setup-areas/overview-1/adding-content.md)
6. [Embed Webchat](/opally-docs/channels/overview-1/embedding.md)

## Key Updates

* The sidebar is now grouped into **Channels**, **Setup**, and **Admin**, and each channel keeps its configuration behind a **Set up** button instead of mixing it into the tabs. See [Navigating Opally](/opally-docs/getting-started/navigation.md).
* [Forms](/opally-docs/channels/overview-3.md) is behind a feature flag and not generally available yet.
* [Portfolio](/opally-docs/portfolio/overview.md) is available to admins who manage at least two active subscribed organizations.
* [Reviews](/opally-docs/channels/overview-4.md) now covers Google Business Profile and TripAdvisor review workflows.
* [Email Autopilot](/opally-docs/channels/overview/autopilot.md) is available only after Opally enables it for your company. Contact the Opally support team to request access.
* [Webchat Videos](/opally-docs/channels/overview-1/videos.md) let you upload short MP4, MOV, or WebM assets for in-chat answers, tooltip teasers, and CTA-driven guidance.
* [SMS](/opally-docs/integrations/overview-3/sms.md) can route guest text conversations into Chats after setup is approved.
* [Faundit](/opally-docs/integrations/overview-4/faundit.md) can register lost-and-found requests when guests report forgotten items.
* [Sweeply](/opally-docs/integrations/overview-4/sweeply.md) can create guest-driven operational tasks when the right context is available.

## Developers

Looking to integrate with Opally programmatically? Generate an API key from **Integrations → Developer**. The [Opally API](/opally-docs/developers/api-reference.md) gives you access to email, chat, call, lead, and agent action data. Build custom dashboards, sync to your CRM, or connect analytics platforms.

[View the full API documentation](https://opally.gitbook.io/opally-api-docs)

## Need Help?

* **Email**: <info@opally.com>
* **In-app**: Click the help icon in the bottom-right corner