Email Templates

Create reusable templates for common email responses.

What Are Templates?

Templates are pre-written email responses for common scenarios:

• Booking confirmations

• Check-in information

• FAQ responses

• Follow-up messages

Creating a Template

1. Go to Settings > Templates

2. Click New Template

3. Enter a name (e.g., "Check-in Information")

4. Write the template content

5. Add variables if needed

6. Save

Using Variables

Variables let you personalize templates automatically:

Variable	Replaced With
{{guest_name}}	Guest's name
{{check_in_date}}	Check-in date
{{check_out_date}}	Check-out date
{{room_type}}	Room type booked
{{hotel_name}}	Your hotel name

Example template:

Dear {{guest_name}},

Thank you for your reservation at {{hotel_name}}!

Check-in: {{check_in_date}} from 3:00 PM
Check-out: {{check_out_date}} by 11:00 AM

We look forward to welcoming you.

Best regards,
The Reception Team

Using Templates

When drafting an email:

1. Click the template icon

2. Select your template

3. Variables are replaced automatically

4. Edit as needed

5. Send

Managing Templates

Edit Template

1. Find the template in Settings > Templates

2. Click Edit

3. Make changes

4. Save

Delete Template

1. Find the template

2. Click Delete

3. Confirm

Organize Templates

• Use clear, descriptive names

• Delete templates you no longer use

Template Ideas

Pre-Arrival

• Booking confirmation

• Check-in instructions

• Directions to hotel

• Pre-arrival upsell

During Stay

• Welcome message

• Restaurant recommendations

• Local attractions

• Feedback request

Post-Stay

• Thank you message

• Review request

• Return visit offer

AI and Templates

When Opally generates drafts, it may:

• Use templates as a starting point

• Incorporate template content

• Suggest appropriate templates

Templates help ensure consistent messaging across your team.