Overview
The Knowledge Base is Opally's memory. It contains information about your hotel that helps the AI answer guest questions accurately.
Why It Matters
Without a knowledge base, Opally can only give generic responses. With a good knowledge base, it can answer questions like:
"What time is breakfast?"
"Do you have parking?"
"Is the spa open on Sundays?"
"What's the check-in time?"
The more information you add, the better Opally's responses become.
The Four Tabs
Overview Tab
View all knowledge items in your database:
Content – The actual information stored
Source – Where it came from (manual, website, PDF, etc.)
Added – When it was added
Actions – View full content or delete
You can also delete all items from a specific source at once.
Files Tab
Link to important documents and manage your sitemap:
File Attachments
Add URLs to documents (PDFs, menus, rate sheets, etc.)
Give each file a display name and description
Opally references these when answering questions
Sitemap Import
Enter your website's sitemap URL
Opally extracts all page URLs from the sitemap
These URLs are used for context when answering questions
Weekly Sources Tab
Set up automatic weekly scraping:
Add website URLs that change regularly (events page, special offers, etc.)
Opally re-scrapes these every week to keep information current
Toggle sources on/off and see when each was last scraped
Knowledge Gaps Tab
See what Opally couldn't answer:
Questions where Opally didn't have enough information
Common themes in unanswered questions
Direct links to add missing information
This is a goldmine for improving your knowledge base.
Three Ways to Add Knowledge
Click Add Knowledge to open the dialog with three options:
1. Manual Text
Type or paste information directly:
Best for: Specific facts, policies, hours, pricing
2. Website URL
Enter a page URL and Opally will extract the content:
Opally scrapes the page and stores the text content.
Best for: Existing content on your website (about page, amenities, FAQ)
3. PDF Upload
Upload a PDF document (menus, brochures, rate cards):
Opally extracts text from the PDF
Works best with text-based PDFs (not scanned images)
Maximum file size applies
Best for: Documents you already have (menus, guides, policies)
What to Add
Essential Information
Hours
Breakfast, reception, spa, gym, restaurant
Policies
Check-in/out times, cancellation, pets, smoking
Amenities
What's included, what costs extra
Location
Directions, parking, public transport
Pricing
Room rates, add-ons, packages
Nice to Have
Local tips
Restaurants, attractions, transportation
FAQ answers
Common questions you get asked
Seasonal info
Events, holiday hours, special offers
Room details
Types, views, bed configurations
Best Practices
Do:
Be specific – "Breakfast is 7-10 AM" is better than "breakfast is in the morning"
Include prices – Guests often ask about costs
Update regularly – Especially seasonal information
Check Knowledge Gaps – Add information Opally is missing
Use your website – If it's on your site, scrape it
Don't:
Add contradictory information – Pick one source of truth
Include internal notes – Only guest-facing information
Forget to update – Outdated info leads to bad responses
Managing Your Knowledge Base
Deleting Items
Single item: Click the trash icon next to any item
By source: Click "Delete by source" to remove all items from a specific source (e.g., all PDFs)
Keeping Information Current
Set up weekly sources for pages that change often
Review Knowledge Gaps monthly
Re-upload documents when they're updated (delete old version first)
Next Steps
Adding Content – Step-by-step guide to each method
Best Practices – Tips for building an effective knowledge base
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