Messaging Platforms

Connect social messaging platforms to handle guest conversations from WhatsApp, Facebook Messenger, and Instagram.

Supported Platforms

Platform	Status	Guide
WhatsApp Business	Available	WhatsApp Setup
Facebook Messenger	Available	Messenger Setup
Instagram DMs	Available	Instagram Setup

Why Connect Messaging?

Guests increasingly prefer messaging over email:

• Faster responses expected

• Convenient for travelers

• Familiar interface

• Supports rich media

How It Works

1. Connect your business accounts

2. Messages flow into Opally

3. AI responds automatically

4. Conversations visible in Chat dashboard

Requirements

All messaging integrations require:

• Meta Business Account

• Admin access to your Pages

• Verified business (for WhatsApp)

Unified Inbox

All messages appear in Opally's Chat section:

• Filter by platform

• See conversation history

• Track analytics across channels

Admin Only

Messaging integrations require Admin role in Opally. Staff members can view and respond to conversations but cannot connect/disconnect integrations.

Getting Started

1. Set up WhatsApp Business

2. Connect Facebook Messenger

3. Enable Instagram DMs