Voice Assistant

Opally's Voice Assistant handles phone calls with natural-sounding AI, available 24/7 in multiple languages.

What It Does

The Voice Assistant:

• Answers incoming calls automatically

• Responds to questions using your Knowledge Base

• Captures caller information as leads

• Transfers to staff when needed

• Speaks multiple languages naturally

How It Works

1. Guest calls your hotel number

2. Call is routed to Opally's Voice Assistant

3. AI greets the caller and handles their inquiry

4. Call is logged with full transcript

5. Leads are captured for follow-up

Key Features

Natural Conversation

Powered by advanced voice synthesis for human-like interactions.

Multilingual Support

Automatically detects and responds in the caller's language.

24/7 Availability

Never miss a call, even outside business hours.

Call Transcripts

Every call is transcribed for review and quality assurance.

Lead Capture

Automatically captures caller name, number, and inquiry details.

Getting Started

See Phone Setup for configuration instructions.

Reviewing Calls

Access call logs and transcripts from Voice in the sidebar.

See Call Logs & Transcripts for details.