Website Chatbot

Opally's chatbot provides 24/7 instant answers to guest questions directly on your website.

What It Does

The chatbot:

• Answers common questions using your Knowledge Base

• Provides real-time availability (with PMS integration)

• Captures leads and contact information

• Hands off to human staff when needed

• Works in multiple languages

How Guests Use It

1. Guest visits your website

2. Clicks the chat button (bottom corner)

3. Types their question

4. Gets an instant AI-powered response

Key Features

Instant Responses

No waiting for staff – guests get answers immediately, any time of day.

Knowledge-Powered

Answers are based on your Knowledge Base, ensuring accurate information.

Lead Capture

Optionally collect guest email addresses for follow-up.

Multilingual

Responds in the language the guest uses.

Mobile-Friendly

Works great on phones and tablets.

Setting Up

1. Embed the widget on your website

2. Customize colors and branding

3. Ensure your Knowledge Base has good coverage

Managing Conversations

View and manage chat conversations from your dashboard:

• See conversation history

• Review AI responses

See Managing Conversations for details.