Managing Conversations

View and manage chatbot conversations from your Opally dashboard.

Accessing Conversations

Go to Chat in the sidebar to see all conversations.

The Conversation List

Each conversation shows:

• Visitor – Name (if provided) or anonymous identifier

• Platform – Web chat, WhatsApp, Messenger, etc.

• Last message – Preview of the most recent message

• Time – When the conversation happened

Viewing a Conversation

Click any conversation to see:

• Full message history

• AI responses and visitor messages

• Timestamps for each message

Regenerating Responses

If an AI response wasn't ideal:

1. Click the regenerate button on the message

2. A new response is generated

3. Rate the response to help Opally improve

Filtering Conversations

Filter by:

• Platform – Web, WhatsApp, Messenger, Instagram

• Date range – Today, this week, custom

• Status – Active, resolved

Conversation Analytics

Track chatbot performance:

• Total conversations

• Average messages per conversation

• Common topics

• Resolution rate