Call Logs & Transcripts

Review all voice calls handled by Opally's Voice Assistant.

Accessing Call Logs

Go to Voice in the sidebar to see all calls.

Call List

Each call shows:

• Caller – Phone number or name (if recognized)

• Duration – Length of the call

• Language – Detected language

• Time – When the call occurred

• Status – Completed, transferred, missed

Viewing a Call

Click any call to see:

• Full transcript of the conversation

• Audio playback (if enabled)

• Caller information

• Any leads captured

Transcripts

Transcripts show:

• Each statement with speaker labels (Caller/AI)

• Timestamps for each part

• Any actions taken (transfers, lead capture)

Lead Information

For calls where information was captured:

• Caller name

• Phone number

• Email (if provided)

• Inquiry details

• Follow-up status

Filtering Calls

Filter by:

• Date range – Today, this week, custom

• Language – Filter by detected language

• Status – Completed, transferred, missed

• Duration – Short, medium, long calls

Exporting Data

Export call logs for reporting:

1. Set your date range and filters

2. Click Download

3. Choose format (CSV)

Analytics

Track voice performance:

• Total calls handled

• Average call duration

• Language distribution

• Transfer rate

• Lead capture rate