Email Analytics

Track your email performance and understand guest communication patterns.

Accessing Analytics

Go to Emails > Analytics tab in your dashboard.

Available Metrics

Email Volume

• Total emails received over time

• Drafts generated vs. sent

• Daily/weekly trends

Draft Acceptance Rate

Track how often you use AI-generated drafts:

• Sent without changes

• Sent with edits

• Rejected/not used

Sentiment Analysis

Understand the tone of incoming emails:

• Positive (compliments, thanks)

• Neutral (inquiries, questions)

• Negative (complaints, issues)

Category Breakdown

See what topics guests ask about most:

• Reservations

• Amenities

• Local recommendations

• Complaints

• General inquiries

Date Range

Select a date range to view analytics for:

• Last 7 days (default)

• Last 30 days

• Custom range

Using Insights

Use analytics to:

• Identify common questions → Add to Knowledge Base

• Spot complaint trends → Address underlying issues

• Measure AI effectiveness → Adjust personalization